With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest ...

Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance. Intradiem today announced its ...

Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre 14th December with 150 ...

Mitel Strengthens Partnership with Talkative, Integrates New AI-Powered Capabilities with Contact Centre Solutions ...

Zendesk Launches Flexible Pricing for Customised AI Journeys for contact centre empowers companies to scale AI & automation ...

Novuna Consumer Finance, a leader in the UK’s retail point of sale and personal lending sector, has been awarded the ...

Volta NXT Energises Customer Service with Sabio Group & Genesys Sabio's Expertise Powers Seamless Transition to the Genesys Cloud platform ...

Why Your AI Journey Doesn't Need a Data Lake to Make Waves - Joe O'Brien Sabio Group, discusses. contact centre ...

FourNet has been named one of the most innovative cybersecurity businesses operating in Britain this year. contact centre ...

The ATM Group, a Major Milestone for the CX Group, Expanding its Operational Footprint and Multilingual Capabilities contact ...

These steps are key to contact centre agility for any season Magnus Geverts, VP Product Marketing at Calabrio discusses ...

Calabrio Unveils New AI-Powered Quality Management Features to Elevate Contact Centre Agent and Customer Experiences ...